Effective Date: January 9, 2025

 

Introduction

 

At Zilkasonali, we aim to provide our customers with high-quality furniture and home decor, delivered in a timely manner and at great value. This Sales Policy outlines the terms and conditions that govern the sale of our products and services on our website https://zilkasonali.com. By making a purchase from our website, you agree to comply with the terms described herein.

 

1. Product Availability and Pricing

 

Product Availability

All products listed on Zilkasonali.com are subject to availability. We strive to maintain accurate inventory levels; however, items may occasionally be out of stock due to high demand or unforeseen circumstances. In such cases, we will notify you of any delays or unavailability and provide options for a refund or alternative products.

 

Pricing

All prices displayed on our website are in USD (United States Dollars) and are subject to change without notice. Prices are valid at the time of purchase and may differ from previous prices or future prices. We make every effort to ensure that the prices listed on the website are accurate, but errors may occur. If there is a pricing error, we will notify you and offer you the option to proceed with the purchase at the correct price or cancel the order for a full refund.

 

Sales Tax

Sales tax will be applied to orders as required by state law. The applicable tax rate will be determined based on the shipping address provided at the time of checkout.

 

Discounts and Promotions

From time to time, Zilkasonali may offer discounts, promotions, or special offers. These discounts and promotions may be subject to certain terms and conditions, such as expiration dates, product exclusions, or minimum purchase requirements. Discount codes or promotional codes must be applied at checkout, and they cannot be combined with other offers unless explicitly stated.

 

2. Ordering Process

 

Placing an Order

When you place an order on our website, you will be prompted to provide necessary information such as your name, shipping address, and payment details. Once your order is submitted, you will receive an order confirmation email. This email serves as a receipt and a confirmation of your order.

 

Order Processing

After your order is confirmed, it will be processed for shipping. Orders are typically processed within 1-3 business days, depending on product availability and the shipping method selected.

 

Order Cancellation

If you wish to cancel your order, please contact our customer service team immediately at info@zilkasonali.com or by phone at (360) 758-2562. Cancellations are only possible before the order is shipped. Once an order has been dispatched, it cannot be canceled, but you may initiate a return as per our Return Policy.

 

Backordered Items

If an item in your order is backordered, we will notify you of the expected delay and offer the option to proceed with the remaining items, choose a different item, or cancel the order.

 

3. Payment Methods

 

Zilkasonali accepts a variety of payment methods to make your shopping experience as convenient as possible. The following payment methods are accepted on our website:

 

Credit and Debit Cards (Visa, MasterCard, American Express, Discover)

PayPal

Apple Pay

Google Pay

All payment information is securely processed, and we use industry-standard encryption to protect your data. We do not store your payment details on our website after the transaction is complete.

 

4. Shipping and Delivery

 

Shipping Methods and Costs

We offer a range of shipping options based on your location and preferences. Shipping costs will be calculated at checkout based on the weight of your order and the delivery method selected. We currently offer standard, expedited, and express shipping within the United States.

 

Shipping Timeframes

Shipping times vary based on the shipping method chosen and the destination. Once your order has been dispatched, you will receive an email with tracking information so you can follow the progress of your shipment. Please note that delivery times are estimates and may vary due to weather conditions, holidays, or other factors outside of our control.

 

Shipping Restrictions

We currently only offer shipping within the United States. At this time, international shipping is not available.

 

Free Shipping

Occasionally, Zilkasonali offers promotions that include free shipping on certain orders. To be eligible for free shipping, the promotion may require a minimum order value or apply only to specific products. These promotions are subject to change, and specific terms will be outlined during the checkout process.

 

5. Customer Service and Support

 

Customer Support

Our customer service team is available to assist you with any questions or concerns about your order. If you need assistance, feel free to contact us by email at info@zilkasonali.com or by phone at (360) 758-2562. Our customer support hours are Monday to Friday, 9 AM – 5 PM PST.

 

Order Tracking

Once your order has shipped, you will receive a tracking number that allows you to monitor the status of your delivery. Please note that tracking information may take 1-2 business days to update after the shipment has been processed.

 

6. Returns and Exchanges

 

We offer a 30-day return policy for eligible products. If you are not completely satisfied with your purchase, please review our detailed Return and Refund Policy to learn about the return process and conditions.

Street: 3798 Lummi Park Rd
Lummi Island, Washington(WA), 98262
Phone number: (360) 758-2562
Email: info@zilkasonali.com
Website: https://zilkasonali.com