Refund and Returns Policy for Zilkasonali
Effective Date: January 9, 2025
Introduction
At Zilkasonali, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a comprehensive Refund and Returns Policy that allows you to return items and receive a refund or exchange. Please carefully review the following terms to understand the steps and conditions for returns and refunds.
Return Eligibility
To be eligible for a return or exchange, the following conditions must be met:
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Timeframe
Returns must be initiated within 30 days from the date you receive your order. After 30 days, we unfortunately cannot offer a return or exchange. -
Condition of Items
Returned items must be unused, in the same condition as when you received them, and in their original packaging. Items that are damaged, used, or not in resaleable condition will not be accepted for return or refund. -
Proof of Purchase
A valid proof of purchase, such as an order confirmation or receipt, is required to process returns and refunds. -
Non-Returnable Items
Some items are non-returnable, including custom-made or personalized products, gift cards, and items marked as final sale. Please review product descriptions carefully before making a purchase.
How to Return Items
If your return meets the eligibility criteria, follow these steps to initiate the process:
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Contact Customer Support
To begin your return, please contact our customer support team at info@zilkasonali.com or call (360) 758-2562. Provide your order number and the reason for the return. -
Return Authorization
Once your return request is approved, we will send you a Return Authorization (RA) number. Please include this RA number on the return package to ensure that your return is processed quickly. -
Ship the Item Back
Return the item to the address provided by our customer service team. Please ensure that the item is securely packed to avoid damage during shipping. Customers are responsible for return shipping costs, unless the item is defective or incorrect. -
Inspection and Refund
Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria. Once the return is approved, we will process your refund or exchange. Refunds will be issued to the original payment method used for the purchase.
Refund Processing
Refunds will be issued to the original payment method used for the purchase. Please note that it may take up to 10 business days for the refund to appear in your account, depending on your bank or payment provider.
Exchanges
If you wish to exchange an item for a different size, color, or model, please contact our customer service team. We will assist you in processing the exchange, and you may need to return the original item and place a new order for the desired product.
Defective or Damaged Items
If your item is defective or damaged upon arrival, please contact us within 7 days of receiving your order. We will arrange for a replacement or a full refund, and we will cover the return shipping costs for defective or damaged products.
Final Sale Items
Items marked as “Final Sale” or “Clearance” are not eligible for return or exchange. Please carefully review product descriptions before making a purchase to avoid any confusion.
Contact:
Street: 3798 Lummi Park Rd
Lummi Island, Washington(WA), 98262
Phone number: (360) 758-2562
Email: info@zilkasonali.com
Website: https://zilkasonali.com