Refund and Returns Policy
Effective Date: February 25, 2025
At Zilkasonali, we want you to be completely satisfied with your purchase. If you are not happy with your product, we offer a simple and straightforward return and refund policy to ensure your peace of mind.
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Return Period: You can return any item within 30 days from the date of purchase for a full refund, provided the item is unused and in its original condition.
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How to Return: To initiate a return, please contact our customer service team at info@zilkasonali.com or call (360) 758-2562. We will guide you through the return process and provide you with instructions.
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Refund Process: Once we receive your returned item, we will process the refund to your original payment method. Refunds typically take 7-10 business days to reflect in your account, depending on your payment provider.
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Non-Returnable Items: Certain items, such as custom or personalized products, are not eligible for return unless they are damaged or defective upon arrival.
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Damaged or Defective Items: If your item arrives damaged or defective, please contact us within 7 days of receiving your order. We will arrange for a replacement or full refund, depending on your preference.
We strive to provide you with the best service, and we appreciate your understanding of our refund and returns policy. Feel free to reach out to us for any questions or concerns regarding returns.